Refund Policy

Company Information:

Tuiste LLC
Address: 8 The Green, 17334
Dover, DE, 19901, United States

Contact Information for Refunds:

Email: [email protected]
WhatsApp: +90 532 733 5486

1. General Refund Policy:

- Refund requests for non-personalized products must be initiated within 14 days of the package's delivery to the customer.

- Refunds will only be processed if the product is returned in its original condition, unopened, and with the original external packaging intact.

- Personalized products are non-refundable and non-exchangeable unless they were delivered with a manufacturing defect or error.

2. Refund and Exchange Policy for Defective Products:

If a manufacturing defect or error occurs during production, the customer is entitled to:

- A full refund of the purchase amount without any deductions.

- Alternatively, the customer may request a replacement product at no additional cost.

- Shipping costs for returning defective products will be covered by Tuiste LLC.

3. Non-Refundable Conditions:

- Products with opened or damaged original external packaging will not be eligible for refunds or exchanges.

- Returns will not be accepted for products that are used, altered, or missing original packaging.

4. Return Shipping Costs:

- For returns initiated by the customer (not due to defects or errors), the return shipping cost will be the responsibility of the customer.

- Approved refunds will be processed after deducting the return shipping cost from the total refund amount.

5. Refund Processing:

- Approved refunds will be issued via the same payment method used during the initial purchase.

- Please allow up to 7-10 business days for the refund to be reflected in your account, depending on your payment provider.

6. Exchange Policy:

In cases of approved exchanges due to manufacturing defects, all shipping costs (return and replacement) will be covered by Tuiste LLC.

7. Return Address:

Ship It Sell It
Tuiste LLC
255 East Helen Road
Palatine, IL, 60067, United States

8. How to Initiate a Return or Exchange:

- Contact our customer service team at [email protected] or via WhatsApp at +90 532 733 5486.

- Provide your order details and a brief explanation of the issue.
- Our team will provide instructions on how to return the product.

Compliance with U.S. Consumer Protection Laws:

This policy complies with applicable U.S. consumer protection laws, including those outlined by the Federal Trade Commission (FTC). Should you have any concerns or disputes, please reach out to us for prompt resolution.