Shipping Policy

Company Information

Company Name: Tuiste LLC

Business Address: 8 The Green, 17334, Dover, DE, 19901, United States

Order Processing and Shipping

Order Processing Time: Orders are processed within 1-2 business days.

Estimated Delivery Time: Deliveries typically arrive within 3-5 business days from the date of shipping.

Shipping Carriers: We ship orders using trusted carriers, including UPS, FedEx, and DHL.

Shipping Cost: All orders qualify for free shipping. No additional charges will apply for standard shipping.

Shipping Notification: Once your order has been shipped, a tracking code will be provided within 24 hours via email or your preferred contact method.

Customs and Import Duties

- For orders shipped from Turkey, customers are responsible for any customs duties, taxes, or import fees that may apply in the destination country.

Damaged or Missing Shipments

- If your order arrives damaged, please contact us immediately using the contact details provided on our website.

- For damaged products, you may choose either:

   1. A full refund.

   2. A replacement product shipped at no additional cost.

- In the event of lost packages during delivery, we will either:

    1. Issue a full refund, or

    2. Send a replacement package at no additional cost.

Address Accuracy

Responsibility for Accurate Shipping Information: Tuiste LLC is not liable for delays, lost shipments, or additional costs incurred due to incorrect or incomplete shipping addresses provided by the customer.

Gift Wrapping

- Gift wrapping is available as an additional service. A nominal fee applies, and the option can be selected during the checkout process.

Returns and Refunds

- For details about our return and refund policies, please visit our Refund Policy page.

If you have further questions regarding shipping, feel free to contact our support team.